Campaigns, reel by reel
Each keyword is a campaign with its funnel from comment to purchase, and the reel that brought the buyers.
Add what you spent and see the return.
The CRM for creators: every comment, DM and sale, looked after by name.
concierge
Your followers, by name.
Leads
Every keyword comment, DM, story reply and sign-up becomes a person with a stage: messaged, gave their email, opened the freebie, bought.
Inbox
Both sides of every Instagram DM, automated replies marked, and the 24-hour reply window counting down so you answer while they're keen.
Income
Net income after fees, tax and refunds, day by day and by product, from sales-page view to checkout to the download.
From comment to customer
Someone comments GUIDE on your reel.
Concierge replies under the comment and opens a DM with them within seconds, while you're asleep.
They tap, and give their email.
The freebie arrives in their inbox through a link that's theirs alone, so you know who opened it.
A week later, they buy.
The order lands on their timeline, next to the comment that started it. You see the whole path, by name.
What Concierge does
Emails to the right people
Start from a reminder, a launch or a discount code, preview it in your brand, then send it to the people who never opened the freebie.
Stories in your voice
Make the week's stories on your phone with Instagram's own fonts, stickers, photos and drawing, then post them straight to Instagram.
Flows you can pause anywhere
See what each automation does tile by tile and who is waiting where. Pause it from the train if something's off.
Instagram and TikTok together
Followers, reach and views side by side, your posts ranked, and who your audience is by age, country and city.
On your home screen
Widgets show this week's income, new leads, DMs waiting and followers, on the home screen and the Lock Screen. A notification tells you about each sale and every DM that needs you, and the app icon counts the DMs waiting.
The iPhone app does everything above, signs in with a passkey, and never tracks you.
Questions
Who is Concierge for? Creators who sell guides, courses and digital products to an Instagram audience, and want to know each follower by name.
Do I need a business account? Yes: keyword replies and DMs work through an Instagram professional account, connected in a minute.
Does it post for me? No. It replies to keyword comments and DMs you set up, and nothing else. You post as you always do.
Where does the freebie come from? You upload it once. Each person gets their own link, so you see who opened it.
Can it record my sales? Yes: your website reports orders to Concierge, and Dodo Payments imports products and discount codes.
Does it send emails from my name? From your own address, in your brand's colours, with a sign-off that sounds like you.
What about TikTok? Connect it to see followers and every public video's views next to Instagram.
Is there an app? Yes, for iPhone, with widgets and notifications. Everything also works on the web.
Is my audience's data safe? It stays in your workspace. No ads, no tracking, no selling. Passkeys protect your sign-in.
How do I start? Send your Instagram handle. Accounts are set up personally while Concierge opens to more creators.